We're sorry to hear that. Occasionally we make mistakes.
We will issue a refund for the value of your incorrect plants.
Help us help you, by following these steps.
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Please check it is the plant that is incorrect
Sometimes gardeners can think they planted one plant and it's really another one that they ordered at a different time. It's an easy mistake to make!
If you have an account you can log in and see previous orders with us and double check if you ordered a similar plant of a different colour. - Email us at admin@australianplantsonline.com.au, as soon as possible, if it definitely is the wrong plant.
- Let us know your full name and email address - the ones you used to place the order - and the order number if you have it, so we can track your order faster.
- Include photographs of the plants in your email, so we can see the problem you have, and take steps to identify and resolve it.
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We do not process order problems via our social media accounts.
We do not check those accounts daily, and cannot track your orders through their platforms.