My plants are dead, dying, or very poor condition on delivery 13 April 2023 01:20 Updated We're sorry to hear that. 'Poor condition' means unlikely to live and thrive as a result of shipping issues. We will issue a refund for the value of your dead/dying plants. Follow the steps here Related articles My plant has flowered - it is not the variety/colour I ordered How do you pack plants for shipping? The plants delivered are not the ones I ordered How do you grow the plants? Will my plants be ok in the boxes?